Returns & Refunds Policy
Last updated: May 14, 2026
We want you to be completely satisfied with your purchase from Deed Technologies. If something is not right, here is how we can help.
1. Return Eligibility
We accept returns under the following conditions:
- Item was purchased within the last 7 days
- Item is unused and in its original packaging
- Item is accompanied by proof of purchase or order confirmation
- Item is not marked as final sale or non-returnable
Note: Certain products and services may not be eligible for return. Please see Section 5 for exclusions.
2. How to Initiate a Return
To initiate a return:
- Contact us at support@shop.deed.africa with your order number and reason for return.
- Our support team will respond within 2 business hours during operating hours with return instructions.
- Ship the item back to the address provided using a trackable shipping method.
- Once we receive and inspect the item, we will process your refund or exchange request.
3. Refunds
Approved refunds will be issued to your original payment method within 5 business days after the returned item has been received and inspected. Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
4. Exchanges
We offer exchanges for eligible items of equal value. To request an exchange, follow the same process as a return and specify the item you would like in exchange.
All exchanges are subject to stock availability.
5. Non-Returnable Items
The following items cannot be returned or refunded:
- Software licenses or digital products
- Downloadable content
- Customized or special-order items
- Products damaged through misuse or unauthorized repairs
- Items marked as Final Sale
- Items returned after the 7-day return window
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the issue.
We will arrange a replacement, repair, or full refund at no additional cost where applicable.
7. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrect. We recommend using a trackable courier service, as Deed Technologies is not responsible for items lost during return shipping.
8. Contact Us
For returns, refunds, or exchange inquiries, contact us through:
- Email: support@shop.deed.africa
- Call/WhatsApp: +254746877809
- Response Time: Within 2 business hours during operating hours