Returns & refunds
Eligible products may be returned within 30 days of delivery. Contact us promptly through your account centre with the order details and reason for return.
Return eligibility
The product must be returned with its supplied accessories and packaging, without unauthorised repairs, accidental damage or misuse. Custom-built, personalised and software products may only be returned where faulty or required by Kenyan law.
Inspection and refunds
Returned products are inspected before approval. Approved refunds are sent to the original payment method where possible. Bank and card processing times are controlled by the payment provider.
Faults or incorrect items
If a product arrives damaged, faulty or different from your order, report it as soon as possible and include clear photos. We will assess repair, replacement or refund options under the warranty and applicable Kenyan consumer law.